FAQ

Pre-sales questions

Q. Will you place ads on my site?
A. We do NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes,  of course we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We prefer PayPal for it's security, range of payment options and ease of use.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, adult sites are allowed.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly. Other plans are available also. No contracts required.

Q. Can I host friends?
A. Yes, you may host your friends and family.

Q. How long does it take to setup my account?
A. Your account will usually be setup automatically within 15 minutes of ordering. All accounts are subject to fraud screening and payment verification. This may slow down the account creation process.

Q. Are there any hidden costs, or setup fees?
A. No, no setup fee's or hidden costs. There are fee's for add-on services.

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes, you can password protect directory's within your CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate the internet.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

 

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

 

Q. My FTP is really slow or disconnects a lot. Why?
A. Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet.

FrontPage

 

Q. Why are my FrontPage extensions not working?
A. You must first make sure you have installed the extensions from going into your cpanel and clicking 'Install FrontPage Extensions' on the domain or subdomain you want them on.

If your DNS is still propagating, FrontPage extensions will not work. Your only option would be to upload your site using FTP during this time.

If you have ever connected with FTP, it will corrupt your FrontPage extensions. You will need to go into your cPanel, click 'Uninstall FrontPage Extensions' and reinstall them.

 

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

 

*NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com 

 

*NOTE: Many ISPs are blocking outgoing email. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing (SMTP) mail server.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

 

Q. Are you able to receive emails but not send?
A. If you can receive mail but aren't able to send this means one thing:

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many ISPs are blocking outgoing email. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

We also have exim running on port 26 for this very reason. A possible work around is to change your outgoing mail to port 26

 

Q. Why do e-mails with attachments not work?
A. 1. The server is designed to block attachment types which are seen as a danger if they are not zipped up.

Some attachment types that are blocked are: .bat .src .exe. The reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are: .gif .jpg .html .pdf. Unfortunately, there is no way to turn this off so your only option is to zip your attachment or doing the below.

2. Another reason could be the size of the attachment if you're sending an attachment that is 10 MB or larger, it will fail due to the size.

If you are sending it from webmail this limit is less than 2 MB. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access the file.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 48 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email support your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $40.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.BeOnlineToday.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

    1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

    2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

    3. "Password:" fill in any password you want here.


Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

 

 

If you have additional questions, email sales or support depending on the nature of your question.